Shipping policy
Oh You Lucky Duck Shipping Policy.
Shipping Area
We currently ship to Australia and New Zealand.
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For customers in Australia, all applicable taxes (e.g., GST) are included and will be clearly displayed at checkout.
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For customers in New Zealand, no Australian GST is applied. Please note that additional import duties, taxes, or customs fees may apply upon delivery, and these are the responsibility of the customer.
Shipping Charge and Time
Delivery Time: Handling time + Transit time
Handling Time: 1-3 business days (Monday to Friday)
Order cut-off time: 12 PM (GMT+10:00) Australian Eastern Standard Time (Melbourne)
All the products will be put through a production process, therefore there will be a handling time on them.
Shipping Rate
We offer a flat rate shipping and free shipping on orders over A$120.00
Delivery Times
Delivery times are estimated :
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Australia: 3–8 business days
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New Zealand: 7–14 business days
Tracking: We offer tracking so you can follow its adventures until it reaches you.
Happy shopping, and keep those smiles coming!
Contact Information:
Email: customerservice@ohyouluckyduck.com.au
Address: 517 North Road, Ormond, Victoria, 3204, AU
Support Hours:
Monday to Friday: 9:00 AM to 5:00 PM